Client Services Salesforce

Tracking Outcomes as a CAM

Updated on

When a client enters Next Steps, CAMs track their progress in two outcome areas: Spiritual and Vocational. Actions taken by Next Steps staff are logged in the system, visually displaying client progress on the Make Progress Program Engagement. This allows staff to know at any moment where the client is in meeting their outcomes.

This article describes how to track outcomes as a CAM.

Spiritual Outcome Area

1. Offered Prayer: When an Next Steps CAM offers prayer during a Client Session, they log this under Activities Performed when writing their Client Note. To learn how to create a Client Note, click here.

2. Offered Salvation: When an Next Steps CAM offers salvation during a Client Session, they log this under Activities Performed when writing their Client Note. To learn how to create a Client Note, click here.

3. Offered Baptism: When an Next Steps CAM offers baptism during a Client Session, they log this under Activities Performed when writing their Client Note. To learn how to create a Client Note, click here.

Vocational Outcome Area

1. 2 Forms of ID: If not already updated in the Vocational Assessment, CAM records that the client has 2 forms of ID during the CAM Assessment. To learn how to complete the CAM Assessment, click here.

2. CAM Assessment: CAM records a CAM Assessment. To learn how to complete the CAM Assessment, click here.

3.Has Working Phone: If not already updated in the Vocational Assessment, CAM records that the client has Has Working Phone during the CAM Assessment. To learn how to complete the CAM Assessment, click here.

4.Childcare: If the client is a mother, if not already updated in the Vocational Assessment, CAM records that the client Has CAPS during the CAM Assessment. To learn how to complete the CAM Assessment, click here.

5.Resume: If not already updated in the Vocational Assessment, CAM records that the client has a Resume during the CAM Assessment. To learn how to complete the CAM Assessment, click here.

6. Voicemail: If not already updated in the Vocational Assessment, CAM records that the client has a working voicemail during the CAM Assessment. To learn how to complete the CAM Assessment, click here.

7. Email: If not already updated in the Vocational Assessment, CAM records that the client has a simple email with their name during the CAM Assessment. To learn how to complete the CAM Assessment, click here.

8. Employment Applications: When a CAM Caseload Client obtains a job, the CAM creates a Staff-Approved Job. This indicates that the client has also created Employment Applications. To learn how to create a Staff-Approved Job, click here.

9. Staff-Approved Job: When a CAM Caseload Client obtains a job, the CAM creates a Staff-Approved Job. To learn how to create a Staff-Approved Job, click here.

When the CAM performs one of these Outcome Activities, both the individual Outcome area donut chart and the Outcome listview with Points will update automatically.

Way to track that Outcome!

0 Comments

Add your comment

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Previous Article Tracking Outcomes as a Next Steps VDT or VTS
Next Article Tracking Outcomes as a Retention Coach