Logging text communication with donors or volunteers is an essential part of maintaining accurate records. It helps us track the frequency of our interactions and ensures the rest of the team stays informed about the details of these connections. Keeping this information updated strengthens collaboration and enhances relationship management.
This article describes how to log a text manually with a donor or a volunteer.
If you've sent your text via your AM RingCentral number, you can use the RingCentral for Salesforce plugin to send and automatically log a new text or to log a previous text.
From the Donor or Volunteer's Account Page.
1. Click the arrow by Activity.
2. Click New Task.
3. Type the Subject.
4. Select Text for Type.
5. Enter in any notes in Comments.
6. Set the Due Date to the date of the text.
7. Scroll down in the pop-up.
8. If the Name of the donor or volunteer you emailed with is incorrect, click the X and select the correct individual.
9. If the email concerned a particular opportunity, select the correct Opportunity.
10. Scroll down in the pop-up.
11. Set the Status to Completed.
12. Click Save.
The text has now been logged.
