Recent updates
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Recording a BPS
Updated onArticleAs Counselors in Make Progress continue to meet with clients on their caseloads, we need to perform the BPS within 14 days of a client's arrival in Make Progress. The BPS helps to understand how certain factors affect a person's health and well-being. The information gathered can help you develop effective treatment plans. This article describes how to record a BPS.
Make Progress I'm a Counselor, Now What? Assessments
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Understanding my Assessment Metrics
Updated onArticleThe My Counselor Performance dashboard helps you monitor your performance and meet role expectations. A key part of this is your assessment metrics, which track whether you've completed a DLA Assessment with each client and a BPS Assessment, as well as how timely those assessments were. Understanding these metrics helps you stay on top of your assessment responsibilities and identify areas where you can improve timeliness. This article explains how to read and understand your assessment metrics. The reports described below include all clients for whom you were responsible and the status of their DLA and BPS Assessments.
Make Progress I'm a Counselor, Now What? KPIs
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Understanding my Class Metrics
Updated onArticleThe My Counselor Performance dashboard helps you track your performance and meet role expectations. A key part of this is your class metrics, which track how often you're teaching classes and the timeliness of tracking attendance. These metrics are based on the attendance entered for classes where you are listed as a service provider. Understanding these metrics helps you stay on top of your teaching responsibilities and identify areas for improvement. This article explains how to read and understand your class metrics. The reports described below include all classes you've taught and the associated attendance data.
Make Progress I'm a Counselor, Now What? KPIs
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Understanding my Client Note Metrics
Updated onArticleThe My Counselor Performance dashboard gives you a clear view of your performance and helps you meet role expectations. A key part is your client note metrics, which track how well you document client interactions. Understanding these metrics helps you manage your responsibilities and improve where needed. This article explains how to read your Client Note Metrics. The reports described below include both active and inactive clients on your caseload during the time period described.
Make Progress I'm a Counselor, Now What? KPIs
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Understanding my Campus CSAT Metrics
Updated onArticleThe My Advocate Performance dashboard helps you track your performance, including client CSAT survey metrics. These metrics show if Client CSAT surveys for your campus were completed and logged on time. While some campuses rely on Advocates, interns, or Campus Admins to log results, you are responsible for making sure your campus completes the monthly survey and following up with your leader if needed. This article explains how to read and understand your campus CSAT metrics. The reports below show all your campuses' Make Progress clients and their CSAT status.
Make Progress I'm an Advocate, Now What? KPIs
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Understanding my Drug Screen Metrics
Updated onArticleThe My Advocate Performance dashboard helps you track your performance and meet expectations, including drug screen metrics. These metrics show whether drug screenings were done for your clients and logged on time. While some campuses have Advocates log results and others rely on Community Living, you are responsible for making sure your clients are screened and following up with your leader if needed. This article explains how to read and understand your drug screen metrics. The reports below show all your clients and the status of their drug screenings.
Make Progress I'm an Advocate, Now What? KPIs
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Understanding my Assessment Metrics
Updated onArticleThe My Advocate Performance dashboard helps you monitor your performance and meet role expectations. A key part of this is your assessment metrics, which track whether you've completed a Spiritual Assessment with each client and how timely those assessments were. Understanding these metrics helps you stay on top of your assessment responsibilities and identify areas where you can improve timeliness. This article explains how to read and understand your assessment metrics. The reports described below include all clients for whom you were responsible and the status of their Spiritual Assessments.
Make Progress I'm an Advocate, Now What? KPIs
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Understanding my Class Metrics
Updated onArticleThe My Advocate Performance dashboard helps you track your performance and meet role expectations. A key part of this is your class metrics, which track how often you're teaching classes and the timeliness of tracking attendance. These metrics are based on the attendance entered for classes where you are listed as a service provider. Understanding these metrics helps you stay on top of your teaching responsibilities and identify areas for improvement. This article explains how to read and understand your class metrics. The reports described below include all classes you've taught and the associated attendance data.
Make Progress I'm an Advocate, Now What? KPIs
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Understanding my Client Note Metrics
Updated onArticleThe My Advocate Performance dashboard gives you a clear view of your performance and helps you meet role expectations. A key part is your client note metrics, which track how well you document client interactions. Understanding these metrics helps you manage your responsibilities and improve where needed. This article explains how to read your Client Note Metrics. The reports described below include both active and inactive clients on your caseload during the time period described.
Make Progress I'm an Advocate, Now What? KPIs
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Documenting a Spiritual Assessment
Updated onArticleWhen a client reaches the Make Progress stage, we assess their spiritual journey within the first 30 days. This helps us decide if they should join Know, Walk, or Live classes and set goals for their Spiritual Case Plan. While there's no formal Spiritual Assessment in the system, Advocates can document it through a Client Note. This article describes how to document a Spiritual Assessment.
Make Progress I'm a Make Progress Leader, Now What? Assessments