The My Advocate Performance dashboard helps you track your performance, including client CSAT survey metrics. These metrics show if Client CSAT surveys for your campus were completed and logged on time. While some campuses rely on Advocates, interns, or Campus Admins to log results, you are responsible for making sure your campus completes the monthly survey and following up with your leader if needed.
This article explains how to read and understand your campus CSAT metrics. The reports below show all your campuses' Make Progress clients and their CSAT status.
Tracking Client CSAT
1. ⭐ CSAT Average Advocate Score(Last 90 Days): This tile shows the average score over the last 90 days for all MP clients on your campus who took the survey and answered the question "I am building a trusting relationship with my advocate."
2. ⭐️ Ensure CSAT Surveys are completed by the 3rd week of each month(Last 90 Days): This tile shows the percentage of monthly Make Progress CSAT surveys that were not completed at your campus, marked with a "-" symbol. It also shows the percentage of surveys that were 🔴 Late (recorded after the 3rd week) and 🟢 On Time (recorded before the 3rd week).
The data reflects your campus performance over the last 90 days.
0 Comments
Add your comment