The VTM KPI Performance dashboard gives you a clear view of your performance and helps you meet role expectations. A key part is your infraction and strike note metrics, which track how well you document no shows and other violations of guidelines. Understanding these metrics helps you manage your responsibilities and improve where needed.
This article explains how to read your Infraction and Strike Metrics.
The reports described below include both active and inactive clients on your caseload during the time period described.
48-Hour Client Infraction and Strike Creation
The below report is calculated by subtracting The Incident Date and Time from the Date and Time the Infraction or Strike was created.
Heads-up: Weekends aren't excluded. If the incident or issue occurred on Friday and you enter the Infraction or Strike on Monday, it will be marked late.
1. ⚠️Infractions & Strikes Created w/in 48 Hours (Last 30 Days): This tile shows whether your infractions and strikes from the last 30 days were completed on time (within 48 hours of the issue/incident) or submitted late.
2. ⚠️Infractions & Strikes Created w/in 48 Hours (Last 90 Days): This tile shows whether your infractions and strikes from the last 90 days were completed on time (within 48 hours of the issue/incident) or submitted late.
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